Returns must be authorized by ASLAN. We do not accept returns or exchanges at this time. All ASLAN pieces are hand made and take up two 2 weeks to complete. please email us as firstname.lastname@example.org if you have any issues with your product. When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.